We, ACE Home Center, respect customers’ privacy and commit to protect their personal information when customers trust us to provide personal information to us when shopping at e-commerce platform acehomecentershop.com & acehomecenter.vn
By giving us your personal information, using the acehomecentershop.com & acehomecenter.vn platform, you have agreed that your personal information will be collected and used as set forth in this Policy
If you do not agree to this Policy, please stop providing us with any personal information and/or using the rights stated in Section 7 below. We reserve the right to amend, supplement to improve this Policy at any time.
2. Purpose of Collection
We collect personal information only needed for the purposes of:
- Orders: to process any matters relating to your order
- Account Maintenance: to create and maintain your account with us, including the loyalty programs or bonus programs associated with your account
- Consumer Service, Customer Care Service: includes responses to your requests, complaints and responses
- Personalization: We can combine the collected data to get a more complete view of a consumer and thereby enable us to better serve with stronger personalization in all aspects, including but not limited to:
- To improve facilities and services, adjust them to meet personalized needs and come up with new service ideas
- To serve you with introduction, advertisements tailored to your interests.
- Security: for purposes of preventing activities that destroy customer user accounts or activities that impersonate customers.
- As required by law: depending on the provisions of the law from time to time, we can collect, store and provide at the request of the competent state agency.
3. Scope of Collection
We collect your personal information when:
- You provide us directly: It is the personal information you provide us, which is mainly done on the acehomecentershop.com & acehomecenter.vn e-commerce exchange including:
Full name, email, phone number, address, account login information including any information needed to set up account such as login username, password, ID/address and security question/answer.
- From other legitimate sources: We may collect personal information from other legitimate sources.
4. Storage time:
Personal information of customers will be stored until customers request to cancel or customers log in and perform cancellation by themselves. In all cases, personal information of customers will be kept confidentially on Acehomecentershop.com’s servers.
5. No Sharing of Customer Personal Information:
We will not provide your personal information to any third party, except for some necessary activities below:
- Partners are the ones that provide services to us in relation to order execution and are limited to necessary information as well as application of the regulations to ensure the security, confidentiality of personal information.
- We may use service from a third-party service provider to perform certain activities related to acehomecentershop.com & acehomecenter.vn platform and this third party can then access to or process personal information in the course of providing those services. We require these third parties to comply with all relevant personal information protection regulations and security requirements regarding personal information.
- Affiliate, co-executing, outsourcing programs stated in Section 2 are subject to personal information confidentiality requirements at all times.
- Legal Requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes
- Transfer of business (if any): in the event of a wholly or partial merger or consolidation with another company, the buyer will have access to information stored and maintained by us, including personal information.
6. Data Safety:
We always make efforts to keep our customers’ personal information secure, and we have taken many security methods, including:
- Safety in operational environments: we store customers’ personal information in a secure operating environment and can only be accessed by employees, representatives, and service providers on a must know basis. We comply with industry standards and laws in the privacy of customers’ personal information.
- In case the information server is attacked by hacker resulting in the loss of customer personal data, we will be responsible for reporting the incident to the authorities for timely investigation and let our customers know.
- Payment information: is kept confidential by industry standards.
7. Customers’ Rights Regarding Personal Information:
Customers have the right to provide us with personal information and can change that decision at any time. Customers have the right to check, update, and correct their personal information by logging into their account and correcting personal information or by asking us to do this.
8. Contact Information:
If you have any question about this Policy or our actual collection and management of personal information, please contact us via the Contact Us page.
9. Information Collection and Management Unit:
Head Office: 4th floor, Van Hanh Mall – 11 Su Van Hanh, Ward 12, District 10, Ho Chi Minh.
10. Validity of Policy: